FAQ
Most frequent questions and answers
Please call us on 0800 676 264 1 hour before your scheduled flight time on the day of your flight for your Weather Check.
If you are self driving to us at Queenstown Airport, your check in time is 30 minutes prior to departure.
We suggest you bring the following with you to make it a great day out:
- Any essential medication
- Sunglasses
- Sunscreen
- Bug Spray
- Camera – make sure it’s fully charged
- Warm clothing layers
- Sensible footwear
- Bottle of water
Your flights between Queenstown and Milford Sound are approximately 40 minutes each way.
No, but you do have the option to purchase lunch at the Milford Cafe. You are also welcome to bring a picnic with you to enjoy in a picturesque spot.
You will have approximately 2 hours on the ground in Milford Sound to explore, enjoy some of our recommended short walks or grab a coffee at the Milford Cafe and enjoy the stunning views of Mitre Peak. We’ll attach a map to your booking confirmation so you can start planning your time in Milford Sound.
Our pilots will always look at the forecast for the full duration of your trip and if we feel like the weather may change, we will not leave Queenstown. Due to the weather-dependent nature of flying in the Southern Alps to Milford Sound, it is unfortunate that there are very rare occasions where the forecast changes on us and although uncommon, it can be a case that we are unable to operate the return flight. The safety of our passengers is always our highest priority and in the unlikely event that this ever occurs, we will arrange coach transfers back to Queenstown. We fully appreciate the inconvenience this will cause and do everything we can to look after our passengers.
