Most frequent questions and answers
If you book your track transport through our partners Fiordland Outdoors, they will make sure you get on a 2pm boat from Sandfly Point and then will drop you at Milford Airport to meet your pilot.
We will ensure we allocate space in our aircraft for your packs and will ask for an approximate weight when booking. We do request, if possible, that bags are not over 15kg.
Dangerous Goods restrictions on aircrafts mean that you will not be able to carry any gas canisters with you and will be asked by your pilot to leave these behind.
Your flight between Milford Sound and Queenstown is approximately 40 minutes. We aim to have you back in Queenstown around 4pm.
We offer complimentary transport to Queenstown accommodations. Please note your drop off address when making your online booking.
We are based inside Queenstown Airport’s Main Terminal building, so it is super easy for you to head over to departures and check in for your flight. However, it is important to note we are a weather-dependant operation and cannot guarantee flights will go ahead. The bus back to Queenstown does arrive significantly later than if you were to fly.
Due to the weather-dependent nature of flying in the Southern Alps to Milford Sound, it is unfortunate that there are occasions where the forecast is not suitable for flying and we will be unable to offer you your return scenic flight to Queenstown. The safety of our passengers is always our highest priority and in the event of adverse weather, you will need to return to Queenstown by bus. Should you book your Milford Sound track transport with our partners Fiordland Outdoors, they will arrange a back up bus option for you. If you book with an alternative partner, you would need to discuss with them your options or arrange transport yourself.
There is limited cell phone reception in Milford Sound, so we will not be able to call you directly to discuss if your flight is going ahead on the day. Please make a note in your booking of your track transport provider so that we can liaise with them on the day and they will pass on the message to you.