TERMS & CONDITIONS

Please read through our Terms and Conditions before making a booking. If you have any questions, please contact us.

RATES

  • • All rates are shown in New Zealand dollars
  • • All rates are GST inclusive
  • • All rates are subject to change at any time without notice

 

MINIMUM NUMBERS

  • • All products require a minimum number of paying adult passengers to be confirmed. Bookings will be accepted for numbers less than the required minimum and our team will work to coordinate bookings to achieve the required minimum numbers for the flight to depart, but this cannot be guaranteed. We will contact you the day before your scheduled departure to confirm if the flight is able to go ahead.
  • • Minimum of two adult fares are required for the following products: Milford Sound Coach | Cruise | Fly, Milford Sound Scenic Flyover, Mt. Cook + The Glaciers Scenic Flight with Landing, Mt. Cook Fly | Ski the Tasman | Fly, Mt. Cook Fly | Tasman Glacier Heli Hike | Fly, Mt. Cook Fly | Explore | Fly, and Mt. Cook Fly | Tasman Glacier Explorer | Fly
  • • Minimum of four adult fares are required for the following products: Milford Sound Fly | Cruise | Fly, Milford Sound Fly | Explore | Fly, Milford Sound Fly | Roscos Kayak | Fly, Milford Sound flybacks
  • • Separate minimum numbers apply to 3rd party activities, such as Heli Hiking and Ski the Tasman.

 

CANCELLATION + REFUND POLICY

  • • Our flights are weather dependent. Pilots will make a weather check 1 hour before each scheduled departure. If we cannot fly due to adverse weather conditions, we will attempt to reschedule depending on the passenger's schedule and flight availability. If we cannot reschedule, passengers will receive a 100% refund
  • • If passengers choose to cancel a flight, fail to check-in on time, or notify us of changes less than 24 hours prior to their departure, they will incur a 100% cancellation charge. Changes or cancellations made with more than 24 hours warning incur no penalties
  • • Refunds will go back to the original form of payment

 

INFANT + CHILD PRICES

  • • Infants are 0-2 years old AND weigh 15 kgs or less
  • • Infants over 15 kgs must occupy their own seat and will be charged the Child price
  • • One infant per adult

 

FLIGHT RESTRICTIONS

  • • The Pilot in command is responsible for the safety of the aircraft and everyone on board at all times. Service can be refused if the Pilots' instructions are not complied with. In this instance, refunds would not be issued
  • • Given alpine flying conditions, Glenorchy Air reserves the right to alter the flight paths or cancel flights due to weather and safety considerations
  • • Flight times and routes are subject to weather conditions
  • • Individual and total weight restrictions apply to specific aircraft and flights
  • • The Pilot in command will determine the seating of passengers based on the weight and balance restrictions of that specific aircraft

 

BOOKING INFORMATION

We recommend booking your flight on the first day of your time in Queenstown, in case we need to reschedule due to weather

Bookings can be made directly online or by phone or email:

We require the following information when booking:

      • • Number of passengers (adults, children, infants)
      • • Preferred date and departure time
      • • Specific scenic flight you would like to book
      • • All passenger first and last names
      • • All passenger weights in either kgs or lbs
      • • Contact phone number
      • • Email Address
      • • Pickup Location
      • • Dietary requirements (if applicable)