Please read through our Terms and Conditions before making a booking with us. If you have any questions, please contact us.
All rates are shown in New Zealand Dollars and are GST inclusive. All rates are subject to change at any time without notice.
All products require a minimum number of paying adult passengers to be confirmed. Bookings will be accepted for numbers less than the required minimum and our team will work to coordinate bookings to achieve the required minimum numbers for the flight to depart, but this cannot be guaranteed. We will contact you the day before your scheduled departure to confirm if the flight is able to go ahead. Separate minimum numbers apply to third party activities, such as Heli Hiking and Ski the Tasman.
CANCELLATION + REFUND POLICY
Our flights are weather-dependent. Pilots will make a weather check 1 hour before each scheduled departure. If we cannot fly due to adverse weather conditions, we will attempt to reschedule depending on the passenger’s schedule and flight availability. If we cannot reschedule, passengers will receive a 100% refund. If passengers choose to cancel a flight, fail to check in on time, or notify us of changes less than 24 hours prior to their departure, they will incur a 100% cancellation charge. Refunds will go back to the original form of payment.
INFANT + CHILD PRICES
When flying with Glenorchy Air, there are restrictions in place when it comes to carrying certain items considered dangerous goods. We need to ensure we keep everyone safe and certain dangerous goods can react badly to the conditions they are exposed to during a flight. Please ensure you familiarise yourself with the dangerous goods list found here. You must not carry any of the restricted items in your baggage and any dangerous items will be taken off you before you board. If you have any questions please feel free to give us a call on 03 442 2207
We recommend booking your flight on the first day of your time in Queenstown, in case we need to reschedule due to weather.
Bookings can be made directly online or by phone or email:
We require the following information when booking: