Please read through our Terms and Conditions before making a booking with us. If you have any questions, please contact us.
All rates are shown in New Zealand Dollars and are GST inclusive. All rates are subject to change at any time without notice.
All products require a minimum number of paying adult passengers to be confirmed. Bookings will be accepted for numbers less than the required minimum and our team will work to coordinate bookings to achieve the required minimum numbers for the flight to depart, but this cannot be guaranteed. We will contact you the day before your scheduled departure to confirm if the flight is able to go ahead. Separate minimum numbers apply to third party activities, such as Heli Hiking and Ski the Tasman.
Our flights are weather-dependent. Pilots will make a weather check 1 hour before each scheduled departure. If we cannot fly due to adverse weather conditions, we will attempt to reschedule depending on the passenger's schedule and flight availability. If we cannot reschedule, passengers will receive a 100% refund. If passengers choose to cancel a flight, fail to check in on time, or notify us of changes less than 24 hours prior to their departure, they will incur a 100% cancellation charge. Changes or cancellations made with more than 24 hours warning incur no penalties. Please note: if you've booked through a third-party booking agent their terms and conditions may differ and will also apply. Refunds will go back to the original form of payment in NZD and Glenorchy Air is not responsible for any exchange rate fluctuations.
Infants are 0-2 years old AND weigh 15kgs or less.
Infants over 15kgs must occupy their own seat and will be charged the Child price.
One infant per adult.
The Pilot in Command is responsible for the safety of the aircraft and everyone on board at all times. Service can be refused if the Pilots' instructions are not complied with. In this instance, refunds would not be issued.
Given alpine flying conditions, Glenorchy Air reserves the right to alter the flight paths or cancel flights due to weather and safety considerations.
Flight times and routes are subject to weather conditions.
Individual and total weight restrictions apply to specific aircraft and flights. We are required to make sure that the aircraft is operated within its maximum weight limitations and the aircraft’s centre of gravity is within limits. We, therefore, request passenger weights at the time of booking, to assist us operationally in planning and managing seat availability and to provide a great customer experience. Please ensure you contact us directly before making a booking if any passengers are 140kg (308lb) or over. Our helicopter partners require prior notification of anyone over 116kg (255lb). This is applicable to our heli hiking products or any helicopter add-on. Should your actual weight at the time of check in be more than 15kg (33lb) over your declared weight it may result in the aircrafts weight and balance limitations being exceeded. In this instance your booking may need to be rescheduled, subject to availability.
The Pilot in Command will determine the seating of passengers based on the weight and balance restrictions of that specific aircraft.
Glenorchy Air is not responsible for any missed connections or activities if flights are delayed or cancelled due to weather conditions or unforeseen circumstances.
When flying with Glenorchy Air, there are restrictions in place when it comes to carrying certain items considered dangerous goods. We need to ensure we keep everyone safe and certain dangerous goods can react badly to the conditions they are exposed to during a flight. Please ensure you familiarise yourself with the dangerous goods list found here. You must not carry any of the restricted items in your baggage and any dangerous items will be taken off you before you board. If you have any questions please feel free to give us a call on 03 442 2207.
We recommend booking your flight on the first day of your time in Queenstown, in case we need to reschedule due to weather. Please note, if you booked through a third-party booking agent, their terms and conditions may differ and will also apply.
Bookings can be made directly online or by phone or email:
We require the following information when booking:
Number of passengers (Adults, Children and Infants)
Preferred date of departure time
Specific scenic flight you would like to book
All passenger first and last names
All passenger weights in either kgs or lbs
Contact phone number
Pickup location, if applicable
Dietary requirements, if applicable