TERMS & CONDITIONS

Please read through our Terms and Conditions before making a booking with us. If you have any questions, please contact us.

RATES

All rates are shown in New Zealand Dollars and are GST inclusive. All rates are subject to change at any time without notice.

MINIMUM NUMBERS

All products require a minimum number of paying adult passengers to be confirmed. Bookings will be accepted for numbers less than the required minimum and our team will work to coordinate bookings to achieve the required minimum numbers for the flight to depart, but this cannot be guaranteed. We will contact you the day before your scheduled departure to confirm if the flight is able to go ahead. Separate minimum numbers apply to third party activities, such as Heli Hiking and Ski the Tasman.

CANCELLATION + REFUND POLICY

Our flights are weather-dependent. Pilots will make a weather check 1 hour before each scheduled departure. If we cannot fly due to adverse weather conditions, we will attempt to reschedule depending on the passenger’s schedule and flight availability. If we cannot reschedule, passengers will receive a 100% refund. If passengers choose to cancel a flight, fail to check in on time, or notify us of changes less than 24 hours prior to their departure, they will incur a 100% cancellation charge. Refunds will go back to the original form of payment.

INFANT + CHILD PRICES

  • Infants are 0-2 years old AND weight 15 kgs or less
  • Infants over 15 kgs must occupy their own seat and will be charged the Child price
  • One infant per adult

FLIGHT RESTRICTIONS

  • The Pilot in Command is responsible for the safety of the aircraft and everyone on board at all times. Service can be refused if the Pilots’ instructions are not complied with. In this instance, refunds would not be issued.
  • Given alpine flying conditions, Glenorchy Air reserves the right to alter the flight paths or cancel flights due to weather and safety considerations.
  • Flight times and routes are subject to weather conditions.
  • Individual and total weight restrictions apply to specific aircraft and flights.
  • The Pilot in Command will determine the seating of passengers based on the weight and balance restrictions of that specific aircraft.

DANGEROUS GOODS

When flying with Glenorchy Air, there are restrictions in place when it comes to carrying certain items considered dangerous goods. We need to ensure we keep everyone safe and certain dangerous goods can react badly to the conditions they are exposed to during a flight. Please ensure you familiarise yourself with the dangerous goods list found here. You must not carry any of the restricted items in your baggage and any dangerous items will be taken off you before you board. If you have any questions please feel free to give us a call on 03 442 2207 

BOOKING INFORMATION

We recommend booking your flight on the first day of your time in Queenstown, in case we need to reschedule due to weather.

Bookings can be made directly online or by phone or email:

We require the following information when booking:

  • Number of passengers (Adults, Children and Infants)
  • Preferred date of departure time
  • Specific scenic flight you would like to book
  • All passenger first and last names
  • All passenger weights in either kgs or lbs
  • Contact phone number
  • Email Address
  • Pickup location, if applicable
  • Dietary requirements, if applicable

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