Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our Privacy Policy:
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Your privacy is very important to us. We collect personal information from you, including information about your:
Name
Contact Information
Weight
Interactions with us
Billing or purchase information
We collect your personal information in order to:
Complete passenger manifests, in accordance with Rule Parts 125 and 135 of the Civil Aviation Act 1989 (mandatory)
Create databases for marketing purposes (optional)
Providing some information is optional. However, if you choose not to enter names, weights, and/or contact details, we’ll be unable to carry you on our aircraft. We keep your information safe by storing it in a secure system and deleting details when they are no longer required.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@glenorchyair.co.nz or 03 442 2207 or PO Box 2372, Wakatipu, Queenstown 9349.
This is a Half Day experience. From check in 30 minutes before departure, to landing back at Queenstown Airport, is approximately 5 to 5 1/2 hours. Please note, this does not include time for self-driving or using our complimentary transfers. If you have plans immediately either side of your experience with us, please let us know.
It’s always a good time to fly! If the option is there, we would suggest either our 9.00am or 1.30pm departures. Please note, our 1.30pm departure time is only available at certain times of the year. Whilst we cannot guarantee it, Milford Sound can sometimes be a little bit quieter at these times.
We suggest you bring the following with you to make it a great day out:
Your flights between Queenstown and Milford Sound are approximately 40 minutes each way.
Your Nature Cruise through Milford Sound with our partners Southern Discoveries is 1 hour 45 mins.
No, lunch is not included. When making your booking online, you have the option to add a picnic lunch for an additional cost that will be ready for you on the cruise. We have vegetarian, vegan, and gluten free options available.
Complimentary tea, coffee and water is available. A selection of small snacks are available to purchase onboard. You are also welcome to bring snacks of your own.
Yes, the cruise has a large indoor area with comfortable seating and tables.
Your cruise through Milford Sound is on a boat with a large open-top deck and comfy interior cabins with full-height windows for optimal viewing. Take in the stunning scenery of Mitre Peak, Stirling Falls, Copper Point, and the Tasman Sea. Keep an eye out for seals, dolphins and penguins.
We would say the cruise is suitable for all ages.
Yes, there is a nappy changing facility onboard the cruise.
Our pilots will always look at the forecast for the full duration of your trip and if we feel like the weather may change, we will not leave Queenstown. Due to the weather-dependent nature of flying in the Southern Alps to Milford Sound, it is unfortunate that there are very rare occasions where the forecast changes on us and although uncommon, it can be a case that we are unable to operate the return flight. The safety of our passengers is always our highest priority and in the unlikely event that this ever occurs, we will arrange coach transfers back to Queenstown. We fully appreciate the inconvenience this will cause and do everything we can to look after our passengers.
