Yes, all prices on our website are listed in NZD and include GST.
We recommend booking your flight on the first day of your time in Queenstown, in case we need to reschedule due to weather.
Bookings can be made directly online or by phone or email:
We require the following information when booking:
When booking direct with us online, full payment is required at the time of booking.
When booking through an agent, we require credit card details to hold your booking. We will not charge your card until the flight is confirmed on the day of departure.
Yes, all departure times for our products are listed on their product pages when you book online. If you are looking for a non-standard departure time, please contact us.
Yes, we sell fixed-amount gift cards and gift cards for select products. Please visit our gift card page for more information.
Yes! We are open 364 days a year, depending on weather. We are closed on Christmas Day.
Our pilots will always look at the forecast for the full duration of your trip and if we feel like the weather may change, we will not leave Queenstown. Our flights are weather-dependent. Pilots will make a weather check 1 hour before each scheduled departure. If we cannot fly due to adverse weather conditions, we will attempt to reschedule depending on your schedule and flight availability. If we cannot reschedule, you will receive a 100% refund.
We are located inside the main terminal building of Queenstown Airport, directly across from domestic baggage claim. You can find us here.
Yes, we offer complimentary pick ups and drop offs within Central Queenstown. Please select from over 100 pick up locations when booking online.
Please note, we are unable to pick up from Airbnb, residential or holiday rental properties. We do not pick up from Lake Hayes, Shotover Country, Arthurs Point, Arrowtown, Gibbston Valley, Hanleys Farm or Jacks Point.
If you are unsure where your closest pickup location is, please contact us.
If you are self driving, we unfortunately do not have free parking at Queenstown Airport. Terminal Parking A is the closest parking to our check-in point, but costs approximately $12-20. Details of the closest free parking can be found in your booking confirmation email along with a parking map as well as here.
All flights, outside of our Milford Sound One Way Flight to Queenstown from Milford Sound and Stewart Island One Way Flight to Queenstown from Stewart Island, depart from our base at Queenstown Airport. We can offer pick ups from the Glenorchy Air Strip. Please let us know at the time of booking.
All seats on all of our aircraft are window seats! Our fleet was consciously picked for their flightseeing capabilities and large windows for unobstructed views for the spectacular scenery we fly over.
Passengers seat allocation however is at the Pilots’ discretion due to weight and balance of the plane.
With us, your window seat awaits!
Yes. All products require a minimum number of paying adult passengers to be confirmed. Bookings will be accepted for numbers less than the required minimum and our team will work to coordinate bookings to achieve the required minimum numbers for the flight to depart, but this cannot be guaranteed. We will contact you within the shortest possible time to confirm with you if the flight is able to go ahead. Separate minimum numbers apply to third party activities, such as Heli Hiking and Ski the Tasman transfers.
Your pilot will try their best. Because our scenic flights are based in alpine flying conditions, flight paths due to weather may be altered for the safety of everyone on board.
Our pilots will always look at the forecast for the full duration of your trip and if we feel like the weather may change, we will not leave Queenstown. Our flights are weather-dependent. Pilots will make a weather check 1 hour before each scheduled departure. If we cannot fly due to adverse weather conditions, we will attempt to reschedule depending on your schedule and flight availability. If we cannot reschedule, you will receive a 100% refund.
We operate 4 types of aircraft. The piston engines are our GippsAero GA8 Airvan and Cessna 206 Stationair HD. Our 2 Cessna 208B Grand Caravan EX and Daher Kodiak 100 Series II are turboprops.
Learn more about our fleet here.
We run a single-pilot operation for all of our flights. Your pilot will provide a safe and memorable experience with commentary along your journey. Meet our pilots here.
We can provide earmuffs for our young passengers. They have an impressive noise reduction rating of 22db and are approved to Global Safety Standards.
We are required to make sure that the aircraft is operated within its maximum weight limitations and the aircraft’s centre of gravity is within limits. We, therefore, request passenger weights at the time of booking, to assist us operationally in planning and managing seat availability and to provide a great customer experience. Please ensure you contact us directly before making a booking if any passengers are 140kg (308lb) or over. Our helicopter partners require prior notification of anyone over 116kg (255lb). This is applicable to our heli hiking products or any helicopter add-on.
Should your actual weight at the time of check in be more than 15kg (33lb) over your declared weight it may result in the aircrafts weight and balance limitations being exceeded. In this instance your booking may need to be rescheduled, subject to availability.
Passengers seat allocation is at the Pilots’ discretion due to the weight and balance of the plane.
In accordance with the Civil Aviation Act 2023, no person may smoke or vape while on any aircraft that is carrying passengers. Any person who commits an infringement offence is liable to an infringement fee of $500; or a fine imposed by a court not exceeding $2,500.
