#1 Outdoor Activity in Queenstown on TripAdvisor

FAQs

PĀTAITAI

BOOKING INFORMATION

Yes, all prices on our website are listed in NZD and include GST.

We recommend booking your flight on the first day of your time in Queenstown, in case we need to reschedule due to weather.

Bookings can be made directly online or by phone or email:

We require the following information when booking:

  • Number of passengers (Adults, Children and Infants)
  • Preferred date of departure and time
  • Specific scenic flight you would like to book
  • All passenger first and last names
  • All passenger weights in either kgs or lbs
  • Contact phone number
  • Email Address
  • Pickup location, if applicable
  • Dietary requirements, if applicable
  • Credit card details to hold your booking

When booking direct with us online, full payment is required at the time of booking.

When booking through an agent, we require credit card details to hold your booking. We will not charge your card until the flight is confirmed on the day of departure.

  • Infants are 0-2 years old AND weigh 15 kgs or less
  • Infants over 15 kgs must occupy their own seat and will be charged the Child price
  • One infant per adult
  • Children are 3-14 years old

Yes, we offer complimentary pick ups and drop offs within Central Queenstown. Please select from over 100 pick up locations when booking online.

Yes, all departure times for our products are listed on their product pages when you book online. If you are looking for a non-standard departure time, please contact us.

Yes, we offer gift cards on most of our scenic flights. You can purchase a gift card by going onto the product page and below BOOK NOW there is an option to BUY GIFT CARD. This purchases a gift card for that specific product, but not for a specific departure date. Gift card details will be emailed to the recipient.

Yes! We are open 364 days a year, depending on the weather. We are closed on Christmas Day.

 

Our pilots will always look at the forecast for the full duration of your trip and if we feel like the weather may change, we will not leave Queenstown. Our flights are weather-dependent. Pilots will make a weather check 1 hour before each scheduled departure. If we cannot fly due to adverse weather conditions, we will attempt to reschedule depending on your schedule and flight availability. If we cannot reschedule, you will receive a 100% refund.

LOCATION + PARKING

We are located inside the main terminal building of Queenstown Airport, directly across from Avis and baggage claim. Find us here.

If you are self driving, we unfortunately do not have free parking at Queenstown Airport. Terminal Parking A is the closest parking to our check-in point, but costs approximately $12-20. Details of the closest free parking can be found in your booking confirmation email along with a parking map.

FLIGHT INFORMATION

All flights, outside of our Milford Sound One Way Flight to Queenstown from Milford Sound, depart from our base at Queenstown Airport. We can offer pick ups from the Glenorchy Air Strip. Please let us know at the time of booking.

All seats on all of our aircraft are window seats! Our fleet was consciously picked for their flightseeing capabilities and large windows for unobstructed views for the spectacular scenery we fly over.

Passengers seat allocation however is at the Pilots’ discretion due to weight and balance of the plane.

With us, your window seat awaits!

Yes. All products require a minimum number of paying adult passengers to be confirmed. Bookings will be accepted for numbers less than the required minimum and our team will work to coordinate bookings to achieve the required minimum numbers for the flight to depart, but this cannot be guaranteed. We will contact you within the shortest possible time to confirm with you if the flight is able to go ahead. Separate minimum numbers apply to third party activities, such as Heli Hiking and Ski the Tasman.

Your pilot will try their best. Because our scenic flights are based in alpine flying conditions, flight paths due to weather may be altered for your safety.

Our pilots will always look at the forecast for the full duration of your trip and if we feel like the weather may change, we will not leave Queenstown. Our flights are weather-dependent. Pilots will make a weather check 1 hour before each scheduled departure. If we cannot fly due to adverse weather conditions, we will attempt to reschedule depending on your schedule and flight availability. If we cannot reschedule, you will receive a 100% refund.

We operate 3 types of aircraft. Two of those are piston engines, the GA8 Airvans and a Cessna 206 and our Cessna Grand Caravan is a turboprop. Learn more about our fleet here.

We run a single-pilot operation for all of our flights. Your pilot will provide a safe and memorable experience with commentary along your journey. Meet our pilots here.

Our cruising altitude is weather-dependent and ranges between 5,000-10,000 feet.

We provide New Junior earmuffs for our young passengers. They have an impressive noise reduction rating of 22db and are approved to Global Safety Standards.

HEALTH + SAFETY

We are required to make sure that the aircraft is operated within its maximum weight limitations and the aircraft’s centre of gravity is within limits. We, therefore, request passenger weights at the time of booking, to assist us operationally in planning and managing seat availability and to provide a great customer experience. Please ensure you contact us directly in advance of booking if any passengers are 120kg (260lb) or over, prior to the date of travel. 

Passengers seat allocation is at the Pilots’ discretion due to the weight and balance of the plane.

All air operators are required by law to take into consideration where they seat passengers with disabilities, and whether passengers seated near emergency exits are able to assist with emergency evacuation if required. Where a passenger is able to physically assist in their own evacuation in the case of an emergency, with prior notification, we can make arrangements for them and their wheelchair to be carried on board our aircraft. (We have found that where a passenger can stand with assistance, we can safely help them to negotiate the aircraft steps and seat them clear of the exits.) Carriage of passengers with a limited mobility in sightseeing aircraft presents unique challenges for both passengers and staff, and therefore please accept our sincerest apologies but it would be unlikely we are able to have you fly with us. Please feel free to contact us to discuss your circumstances and we can advise on an individual basis.

Yes, we have protocols in place for Level 1 to Level 4. We will only operate during Level 1 and Level 2.

CANCELLATIONS + REFUNDS

Our flights are weather-dependent. Pilots will make a weather check 1 hour before each scheduled departure. If we cannot fly due to adverse weather conditions, we will attempt to reschedule depending on the passenger’s schedule and flight availability. If we cannot reschedule, passengers will receive a 100% refund. If passengers choose to cancel a flight, fail to check in on time, or notify us of changes less than 24 hours prior to their departure, they will incur a 100% cancellation charge.

Refunds will go back to the original form of payment.