Yes, we have protocols in place for the COVID-19 Protection Framework (Traffic Light System) and will be able to operate under all statuses.
In line with the Ministry of Health Guidelines, masks are mandatory throughout your experience with us, from your complimentary pick up through to check-in and your flight. Masks are mandatory on the cruise boat in Milford Sound. Please bring your own mask if possible. If you leave your mask at home, we will happily provide you with a brand new mask at check-in or pick up. You will notice your pilot will remove their mask once onboard. This is to ensure they can clearly speak with Air Traffic Control as well as other aircraft.
As of 5 April 2022, we will no longer be requiring a vaccine certificate to join us on any of our flights.
Glenorchy Air staff are all fully vaccinated and those eligible will be receiving booster shots before December 3 2021.
Book with confidence knowing that if your travel plans are impacted by COVID-19 we can reschedule you to a later date or refund your experience in full.
If you are feeling unwell, please stay at home. Get in touch with our team by phone or email and we can modify your booking with us. If you have any questions or concerns, please don't hesitate to Contact Us.
All aircraft, vans and our check-in area are deeply cleaned daily.
Sanitiser is available for all of our passengers in our vans during pick up and at our check-in area.
Masks are mandatory throughout your experience with us. Please bring your own if possible. We have them available if your left yours at home.
Please scan in at pick up or check-in using the NZ COVID Tracer App.
We will scan your Vaccination Certificate at check-in. Please have this ready on your phone or printed out.
We are proudly COVID Clean Approved. This endorsement as a Qualmark awarded operator demonstrates that we have an awareness of COVID-19 government guidelines. Additionally, COVID Clean Approved is formally recognised by the World Travel & Tourism Council (WTTC).
This is a Half Day experience. From check in 30 minutes before departure, to landing back at Queenstown Airport, is approximately 5 to 5 1/2 hours. Please note, this does not include time for self-driving or using our complimentary transfers. If you have plans immediately either side of your experience with us, please let us know.
It’s always a good time to fly! If the option is there, we would suggest either our 9.00am or 1.30pm departures. Please note, our 1.30pm departure time is only available at certain times of the year. Whilst we cannot guarantee it, Milford Sound can sometimes be a little bit quieter at these times.
We suggest you bring the following with you to make it a great day out:
Your flights between Queenstown and Milford Sound are approximately 40 minutes each way.
Your Nature Cruise through Milford Sound with our partners Southern Discoveries is 1 hour 45 mins.
No, lunch is not included. When making your booking online, you have the option to add a picnic lunch for an additional cost that will be ready for you on the cruise. We have vegetarian, vegan, and gluten free options available.
Complimentary tea, coffee and water is available. A selection of small snacks are available to purchase onboard. You are also welcome to bring snacks of your own.
Yes, the cruise has a large indoor area with comfortable seating and tables.
Your cruise through Milford Sound is on a boat with a large open-top deck and comfy interior cabins with full-height windows for optimal viewing. Take in the stunning scenery of Mitre Peak, Stirling Falls, Copper Point, and the Tasman Sea. Keep an eye out for seals, dolphins and penguins.
We would say the cruise is suitable for all ages.
Yes, there is a nappy changing facility onboard the cruise.
Our pilots will always look at the forecast for the full duration of your trip and if we feel like the weather may change, we will not leave Queenstown. Due to the weather-dependent nature of flying in the Southern Alps to Milford Sound, it is unfortunate that there are very rare occasions where the forecast changes on us and although uncommon, it can be a case that we are unable to operate the return flight. The safety of our passengers is always our highest priority and in the unlikely event that this ever occurs, we will arrange coach transfers back to Queenstown. We fully appreciate the inconvenience this will cause and do everything we can to look after our passengers.
