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The Kea Chronicles

Meet Kevin the Kea: Our New AI Assistant is Here to Help!

We’re excited to introduce the newest member of the Glenorchy Air crew – and he’s a real character. Meet Kevin the Kea, our brand-new AI-powered virtual assistant, now live on our website!

If you’ve visited our site lately, you might have seen Kevin pop up in the corner, ready to answer your questions. Built in collaboration with the clever team at Yonder, Kevin is here 24/7 to help you find the answers you need – fast.

Whether you’re wondering:

  • What’s our most popular Milford Sound adventure? (hint, it’s our Fly | Cruise | Fly)

  • Do you offer day trips to Stewart Island?

  • Is there parking at the airport?

  • What’s your cancellation policy?

Kevin has you covered.

Why Kevin? Why a Kea?

Great question – and one with a story behind it. At Glenorchy Air, the kea has always been close to our hearts. This clever, cheeky alpine parrot is not only part of our logo and branding, it’s a symbol of the adventurous and curious spirit we aim to bring to every flight. The name Kevin was inspired by our owner’s daughter, who has a beloved stuffed kea named Kevin, whom he purchased for her when on a flight up to Mt. Cook. When it came time to name our new virtual assistant, we couldn’t think of a better fit. Kevin the Kea is knowledgeable, helpful, and just the right amount of playful – just like the real thing (minus the mischievous gear-stealing, of course!).

What Can Kevin Do?

Kevin can help with all of our most frequently asked questions, including:

  • Flight availability and departure times

  • Scenic flight options and recommendations

  • What to bring on your adventure

  • How to book and where to check in

And if Kevin can’t answer your question? Don’t worry – he’ll connect you with our friendly team who can.

Fly Smarter with Kevin the Kea

We know planning an unforgettable scenic flight can come with a few questions – and now, you’ve got Kevin to help you out any time, day or night. Think of him as your personal digital co-pilot, making it even easier to get excited about your next adventure with Glenorchy Air.

 

Head over to glenorchyair.co.nz and say hi to Kevin. He’s ready when you are.

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Scenic Flights
How long is this trip?

This is a Half Day experience. From check in 30 minutes before departure, to landing back at Queenstown Airport, is approximately 5 to 5 1/2 hours. Please note, this does not include time for self-driving or using our complimentary transfers. If you have plans immediately either side of your experience with us, please let us know.

What time is best to fly?

It’s always a good time to fly! If the option is there, we would suggest either our 9.00am or 1.30pm departures. Please note, our 1.30pm departure time is only available at certain times of the year. Whilst we cannot guarantee it, Milford Sound can sometimes be a little bit quieter at these times.

What should I bring?

We suggest you bring the following with you to make it a great day out:

  • Any essential medication
  • Sunglasses
  • Sunscreen
  • Bug Spray
  • Camera – make sure it’s fully charged
  • Warm clothing layers – you’ll want to enjoy the open-air viewing decks where it can get chilly
  • Sensible footwear
  • Bottle of water
How long is the scenic flight?

Your flights between Queenstown and Milford Sound are approximately 40 minutes each way.

How long is the cruise?

Your Nature Cruise through Milford Sound with our partners Southern Discoveries is 1 hour 45 mins.

Is food included with the cruise?

No, lunch is not included. When making your booking online, you have the option to add a picnic lunch for an additional cost that will be ready for you on the cruise. We have vegetarian, vegan, and gluten free options available.

Complimentary tea, coffee and water is available. A selection of small snacks are available to purchase onboard. You are also welcome to bring snacks of your own.

Is there an indoor area on the cruise?

Yes, the cruise has a large indoor area with comfortable seating and tables.

What will I see on the cruise?

Your cruise through Milford Sound is on a boat with a large open-top deck and comfy interior cabins with full-height windows for optimal viewing. Take in the stunning scenery of Mitre Peak, Stirling Falls, Copper Point, and the Tasman Sea. Keep an eye out for seals, dolphins and penguins.

Is the cruise suitable for an infant?

We would say the cruise is suitable for all ages.

Is there a nappy changing facility/station available inside the cruise?

Yes, there is a nappy changing facility onboard the cruise.

What happens if the weather prevents us from flying back to Queenstown?

Our pilots will always look at the forecast for the full duration of your trip and if we feel like the weather may change, we will not leave Queenstown. Due to the weather-dependent nature of flying in the Southern Alps to Milford Sound, it is unfortunate that there are very rare occasions where the forecast changes on us and although uncommon, it can be a case that we are unable to operate the return flight. The safety of our passengers is always our highest priority and in the unlikely event that this ever occurs, we will arrange coach transfers back to Queenstown. We fully appreciate the inconvenience this will cause and do everything we can to look after our passengers.