Blog

The Kea Chronicles

Glenorchy Air Wins Queenstown Business Award for Excellence in Customer Experience

We’re thrilled to announce that Glenorchy Air has been recognized at the Queenstown Business Awards, taking home the award for Excellence in Customer Experience! This award celebrates the heart of what we do – creating unforgettable experiences for every guest who flies with us.

At Glenorchy Air, providing an exceptional customer experience is at the core of everything we do. Every member of our team contributes to this goal, from the staff at our desks who greet and assist passengers, to our operations and engineering teams who ensure every flight is safe, reliable, and efficient, to our pilots who share their expertise and local knowledge with professionalism and care. This recognition is a testament to the way our team works together to deliver a seamless, high-quality experience for each and every passenger. Our approach has always been about attention to detail, clear communication, and going the extra mile in ways that may not always be visible but are always felt by our guests.

 

We would like to sincerely thank the Queenstown Chamber of Commerce and 2degrees for hosting a professional and engaging awards event. We also congratulate our fellow finalists, Ziptrek, Sofitel, and NZSki, whose commitment to excellence continues to strengthen the Queenstown business community.

 

Receiving this award also reflects the trust and support of our passengers. Their feedback, loyalty, and willingness to share their experiences inspire us to continue improving and innovating. From our family-owned roots to our refreshed fleet and focus on providing more than just a flight, we remain committed to delivering safe, seamless, and memorable journeys for all our guests. We are honoured to receive this recognition and look forward to continuing to uphold the standards that make Glenorchy Air a trusted and award-winning provider of customer experiences in Queenstown.

 

Here’s to many more flights, adventures, and memories in the sky!

 

Experience it for yourself by booking your next flight with us and see why we’re award-winning in customer experience!

Share this blog post ⟶

Read the latest blogs

Read the latest blogs

Scenic Flights
How long is this trip?

This is a Half Day experience. From check in 30 minutes before departure, to landing back at Queenstown Airport, is approximately 5 to 5 1/2 hours. Please note, this does not include time for self-driving or using our complimentary transfers. If you have plans immediately either side of your experience with us, please let us know.

What time is best to fly?

It’s always a good time to fly! If the option is there, we would suggest either our 9.00am or 1.30pm departures. Please note, our 1.30pm departure time is only available at certain times of the year. Whilst we cannot guarantee it, Milford Sound can sometimes be a little bit quieter at these times.

What should I bring?

We suggest you bring the following with you to make it a great day out:

  • Any essential medication
  • Sunglasses
  • Sunscreen
  • Bug Spray
  • Camera – make sure it’s fully charged
  • Warm clothing layers – you’ll want to enjoy the open-air viewing decks where it can get chilly
  • Sensible footwear
  • Bottle of water
How long is the scenic flight?

Your flights between Queenstown and Milford Sound are approximately 40 minutes each way.

How long is the cruise?

Your Nature Cruise through Milford Sound with our partners Southern Discoveries is 1 hour 45 mins.

Is food included with the cruise?

No, lunch is not included. When making your booking online, you have the option to add a picnic lunch for an additional cost that will be ready for you on the cruise. We have vegetarian, vegan, and gluten free options available.

Complimentary tea, coffee and water is available. A selection of small snacks are available to purchase onboard. You are also welcome to bring snacks of your own.

Is there an indoor area on the cruise?

Yes, the cruise has a large indoor area with comfortable seating and tables.

What will I see on the cruise?

Your cruise through Milford Sound is on a boat with a large open-top deck and comfy interior cabins with full-height windows for optimal viewing. Take in the stunning scenery of Mitre Peak, Stirling Falls, Copper Point, and the Tasman Sea. Keep an eye out for seals, dolphins and penguins.

Is the cruise suitable for an infant?

We would say the cruise is suitable for all ages.

Is there a nappy changing facility/station available inside the cruise?

Yes, there is a nappy changing facility onboard the cruise.

What happens if the weather prevents us from flying back to Queenstown?

Our pilots will always look at the forecast for the full duration of your trip and if we feel like the weather may change, we will not leave Queenstown. Due to the weather-dependent nature of flying in the Southern Alps to Milford Sound, it is unfortunate that there are very rare occasions where the forecast changes on us and although uncommon, it can be a case that we are unable to operate the return flight. The safety of our passengers is always our highest priority and in the unlikely event that this ever occurs, we will arrange coach transfers back to Queenstown. We fully appreciate the inconvenience this will cause and do everything we can to look after our passengers.