FAQ
Most frequent questions and answers
Please call us on 0800 676 264 1 hour before your scheduled flight time on the day of your flight for your Weather Check.
If you are self driving to us at Queenstown Airport, your check in time is 30 minutes prior to departure.
We suggest you bring the following with you to make it a great day out:
- Any essential medication
- Sunglasses
- Sunscreen
- Bug Spray
- Camera – make sure it’s fully charged
- Warm clothing layers
- Sensible footwear
- Bottle of water
- A packed lunch – you can add as an extra for $20 when booking online with us
Your flights between Queenstown and Milford Sound are approximately 40 minutes each way.
No, but you do have the option to purchase lunch as an extra when booking online with us. You are also welcome to bring your own packed lunch.
You will embark on the Sunriser Classic which is 10km and is 3-3.5 hours of paddling.
You need to have a reasonable level of water confidence and physical fitness for this trip. The minimum age is 14 years.
Our pilots will always look at the forecast for the full duration of your trip and if we feel like the weather may change, we will not leave Queenstown. Due to the weather-dependent nature of flying in the Southern Alps to Milford Sound, it is unfortunate that there are very rare occasions where the forecast changes on us and although uncommon, it can be a case that we are unable to operate the return flight. The safety of our passengers is always our highest priority and in the unlikely event that this ever occurs, we will arrange coach transfers back to Queenstown. We fully appreciate the inconvenience this will cause and do everything we can to look after our passengers.